Key Highlights

  • Acquisition Completed: The Office Gurus, Superior Group's contact center segment, acquired Select VoiceCom, a Philippines-based BPO provider.
  • Geographic Expansion: The deal establishes TOG's first direct operating presence in the Philippines, adding delivery centers in Cebu City and Davao.
  • Leadership Continuity: SVC's founding leaders will remain involved to support client and employee continuity during the transition.
  • Strategic Fit: SVC's 18-year operating history and verticals in healthcare, financial services, legal, and E-commerce align with TOG's Experience Process Outsourcing strategy.

Superior Group of Companies, Inc.(NASDAQ:SGC), the parent of workforce solutions and contact center businesses, has expanded its global BPO presence through the Acquisition of Select VoiceCom, a Philippines-based Business process outsourcing provider with delivery operations in two of the country's major cities.

Details of the Select VoiceCom Acquisition

The acquisition was announced by The Office Gurus (TOG), which functions as the Contact Centers segment within Superior Group of Companies. Select VoiceCom operates delivery centers in Cebu City and Davao — two of the Philippines' largest metropolitan areas outside Manila — and has built its business over 18 years serving clients across healthcare, financial services, legal services, and e-commerce verticals.

The transaction establishes TOG's direct operating presence in the Philippines for the first time, adding a significant geographic pillar to an outsourcing network that previously spanned other international markets. Mark Shapiro and Trevor Michael, the founders of Select VoiceCom, will remain involved in the business to ensure continuity for existing clients and employees, while the operations Leadership team will continue to oversee the Cebu City and Davao sites within TOG's broader global framework.

Dominic Leide, President of The Office Gurus, described the acquisition as bringing together two organizations with aligned values and a people-first operating philosophy. He emphasized that the Philippines presence gives TOG new ways to deliver value to clients globally, citing SVC's established talent base and client relationships as the foundation for that growth.

Strategic Rationale and EPO Framework

TOG has been developing what it calls an Experience Process Outsourcing strategy — a model that goes beyond traditional contact center cost reduction to emphasize quality of interaction and outcome across customer-facing processes. The SVC acquisition advances this strategy by adding capacity in a country widely recognized for its English-language proficiency, cultural affinity with Western markets, and deep BPO infrastructure.

The Philippines is one of the world's largest BPO markets, with a workforce trained specifically for customer service, healthcare administration, financial processing, and legal support roles. By establishing direct operations there rather than through subcontracting, TOG gains control over hiring, training, and service standards in a way that aligns with its EPO positioning.

The vertical mix at SVC — spanning healthcare, financial services, legal, and e-commerce — also complements TOG's existing client base and may create cross-selling opportunities as clients look for broader outsourcing coverage across those industry segments.

Risks

International acquisitions, particularly in markets with distinct labor laws and regulatory environments, introduce integration complexity. TOG will need to navigate Philippine labor regulations, ensure compliance across both Cebu City and Davao operations, and maintain service quality during the transition period. Any disruption to client service levels during integration could affect client retention at the acquired sites.

Currency exposure is another Factor — Revenue earned in Philippine peso terms but reported in U.S. dollars will fluctuate with Exchange Rate movements. Labor cost Inflation in the Philippines has been a consideration for BPO operators, and sustained wage growth could compress the cost advantage that makes offshore outsourcing attractive to clients.

What to Watch Next

Investors will be tracking how quickly the Philippine operations are integrated into TOG's global service delivery framework and whether existing SVC clients are retained through the transition. Any announcements about new client wins leveraging the Philippines capacity would indicate successful integration and early commercial traction.

Superior Group of Companies' overall performance in its broader business segments — which include uniforms and promotional products in addition to contact centers — will also be part of the picture when the company next reports quarterly results.

Sector Context

The global BPO industry continues to evolve, with clients demanding more than transactional cost savings and increasingly seeking outsourcing partners that can improve customer experience metrics. The Philippines remains one of the most competitive BPO destinations globally, competing with India for large-scale English-language voice and back-office work, while differentiating on cultural alignment and service quality for North American and Australian clients. TOG's entry into direct Philippines operations positions it in the mainstream of the global outsourcing market rather than as a regional niche player.