What is personal information?
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not.
What personal information do we collect?
We collect and hold personal information that is necessary for, or related to, one or more of our services or activities; or because it is required under a relevant law or regulation.
The types of personal information that we may collect from you will depend on the nature of your interaction with us but will ordinarily include:
If you are interested in working with us, we may collect your full name, contact details (including address, phone number and email address), job title, passport details, employment history and education details, we well as names and contact details of referees.
From time to time, you may be able to visit our Website or App or deal with us anonymously or by pseudonym. However, please be aware that, if you do not provide us with certain information that we request, we may not be able to provide you with the services you require.
How do we collect personal information?
We may collect personal information from you in variety of ways, including when you:
We may also collect certain non-personal information when you visit or use our Website or App and use our services, for example, your IP address and details of your operating system or internet browser.
Do we collect personal information from third parties?
We may also collect your personal information from third parties when permitted or required by law. We may collect personal information from:
Your personal information will only be collected from third parties if it unreasonable or impractical to collect that personal information from you directly. If and when we do collect personal information from third parties, we will take reasonable steps, in the circumstances, to inform you of this collection.
Why do we collect your personal information and how do we use it?
Kalkine may collect and use your personal information for the purposes of providing you with our services and for our internal business purposes. These purposes include (but are not limited to):
Kalkine and its related companies, such as Kalkine Media Pty Ltd and Kalkine Solutions Private Limited (Kalkine Solutions), may use your personal information for the purposes of marketing our services or to inform you of new services, promotions or events that we believe you may be interested in. Kalkine Solutions (our Indian subsidiary) is our authorised representative and is an Australian Registered Body (ARBN 622 210 075). When you provide us with your personal information via our Website or App, over a phone call or through an email, you agree to receive marketing materials or information on our services, promotions or events. Please note that Kalkine Solutions provides telemarketing services on our behalf, for example, calls in respect of our stock recommendation services are made by Kalkine Solutions. We will continue to process your personal information for this purpose indefinitely until you unsubscribe or request that we cease to do so. If you would like to stop receiving any of these marketing communications, you can opt out by writing to us at the contact details listed below (“Contact Details”) and informing us that you no longer wish to receive these materials. If at any time you would like to stop receiving future electronic marketing messages (such as emails or SMS), you can click the “unsubscribe” link in the electronic marketing messages we send.
Recording of phone calls
We may record telephone calls for training and quality purposes. We will let you know at the beginning of the call if the call is being recorded. If you do not want the call to be recorded, then you can let us know or terminate the call.
Will your personal information be disclosed to third parties?
From time to time, Kalkine may disclose your personal information to third parties for the purposes of providing our services and conducting our business. These third parties may include:
If we sell or purchase any business or assets, your personal information may be disclosed to the prospective buyer/seller. If our business (or substantially all of our assets) is acquired by a third party, your personal information held by Kalkine may be an asset which is transferred to the buyer.
How do we secure and protect your personal information?
We take such steps as are reasonable in the circumstances to maintain the integrity of your personal information and to store your personal information securely to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.
Any personal information you submit to us through an online order form is transferred to us via a Secure Sockets Layer, an encryption protocol and is kept in databases that cannot be accessed from outside our firewall. Our firewall is a mechanism that prevents access to our servers by anyone outside Kalkine.
Data is stored on servers through cloud infrastructure in Australia.
Kalkine takes reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for a purpose which it may be used or disclosed under the Australian Privacy Principles and we are not required by law or a court/tribunal order to retain the information.
Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website or App and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customise our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web beacon resides (the URL).
Web beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Third Party Links
Accuracy and requests for access and correction of personal information
We will take reasonable steps to ensure that the information we hold about you is relevant, accurate, up-to-date and complete.
You can request that we provide you with access to information we hold about you or ask us to correct any personal information we hold about you that is out-of-date, incorrect, incomplete or misleading. You can update your contact details by logging in to your account. You can also contact us by submitting a request in writing to the address set out below. If we are able to, we will action your request within a reasonable time frame (usually no more than 30 days) following receipt of your request.
We may decline a request for access to, or correction of, personal information in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information.
If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
You may make a complaint about privacy to our Privacy Officer using the contact details set out below.
Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.
Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
Individual Rights Under the EU GDPR
If you are located in the EU, you have the following additional rights:
You can exercise any of these rights by contacting us using the contact details below.
You also have the right to:
The Privacy Officer
Kalkine Pty Limited
Suite 202, 234 George Street
Sydney NSW 2000
Email: [email protected]
Tel: +61 (0)2 8677 3147
Last Updated: 27 November 2020