Optus to Upgrade Voicemail System with Norwood’s CogVoice in $3M Deal

Tue 18 Mar 25, 12:05 AM | Team Kalkine

Optus is set to modernise its voicemail system by implementing Norwood Systems’ CogVoice platform in a nearly AU$3 million agreement signed this week. The five-year contract will see Norwood provide platform licensing, support, maintenance, and migration services under the Group Master Supply Agreement with Singtel Group.

This partnership represents a significant win for Perth-based Norwood Systems (ASX:NOR), reinforcing its foothold in the global telecommunications market. Following a successful Proof of Concept trial in late 2023, the contract is now moving forward with full-scale deployment.

Norwood’s CogVoice platform is designed to offer a seamless, low-cost deployment with unmatched latency and full compatibility with 4G and 5G networks. According to Norwood, the system will enhance the functionality and user experience of Optus voicemail services, positioning the telco for future AI-powered voice applications.

Additionally, the agreement leaves room for potential expansion, with the possibility of Norwood providing additional premium voicemail services to Optus under a separate contract.

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