PagerDuty has been named a Leader and an Outperformer in the 2025 GigaOm Radar for IT Incident Response Platforms.

GigaOm report recognizes the PagerDuty Operations Cloud with top three scores in all categories showcasing strengths in incident response management, real-time mobile support and comprehensive AIOps capabilities

SAN FRANCISCO, April 08, 2025--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has been named a Leader and an Outperformer in the 2025 GigaOm Radar for IT Incident Response Platforms (IRP). The report showcases PagerDuty in the Innovation/Platform Play quadrant due to the company’s ability to consistently exceed market expectations through innovation and operational excellence. The latest edition of the GigaOm Radar further establishes PagerDuty as a Leader for the third consecutive year.

Read the full GigaOm Radar for IT Incident Response Platforms and learn more about the PagerDuty Operations Cloud here.

PagerDuty ranked among the top three companies in the areas that GigaOm considers differentiating and critical in the sector, including:

Key Features that differentiate solutions, highlighting the primary criteria to be considered when evaluating an IT incident response platform solution. PagerDuty had the highest score of 4.4 out of 5. Emerging Features that show how well each vendor implements capabilities that are not yet mainstream, but are expected to become more widespread and compelling within the next 12 to 18 months. PagerDuty received a score of 4.5 out of 5. Business Criteria that provide insight into the nonfunctional requirements that factor into a purchase decision and determine a solution’s impact on an organization. PagerDuty received a score of 4.4 out of 5.

In a market shaped by rising complexity and the need for operational resilience, GigaOm highlighted numerous strengths of the PagerDuty Operations Cloud, including advanced incident response capabilities, seamless mobile accessibility and powerful AIOps integration. These capabilities boost the efforts of IT and engineering teams to reduce downtime, mitigate risk and deliver always-on digital experiences.

A Modern Platform for Time-Critical Operations

The PagerDuty Operations Cloud is a SaaS platform purpose-built to help organizations detect, manage and resolve incidents faster while reducing noise and automating manual processes. According to the GigaOm report, PagerDuty excels in:

Incident Response Management: Advanced features including stakeholder communication, dynamic escalations and AI-driven prioritization streamline critical incident workflows and reduce mean time to resolve (MTTR). Mobile Access and Real-Time Notifications: With intuitive mobile apps and real-time alerts, PagerDuty empowers distributed teams to act quickly — anytime, anywhere. Comprehensive AIOps Integration: Leveraging machine learning, PagerDuty reduces alert noise, correlates events and provides predictive insights for proactive incident management.

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Supporting Quotes

"The PagerDuty Operations Cloud is a market leader in incident management, offering advanced features such as stakeholder communication, dynamic escalation workflows, and AI-driven prioritization," said Stan Wisseman, principal analyst at GigaOm. "PagerDuty continues to set the benchmark for the IT IRP market, offering enterprises a comprehensive platform from which to navigate the complexities of hybrid and cloud-native environments."

"For 15 years, PagerDuty has been at the forefront of digital operations, empowering more than 30,000 customers to not only respond to disruptions but also anticipate and prevent them," said David Williams, senior vice president of products at PagerDuty. "GigaOm’s recognition of PagerDuty as a Leader and Outperformer underscores our continued investment in AI and automation — helping customers modernize and scale operations to ensure they deliver an outstanding digital experience resulting in revenue growth and brand loyalty."

Recognized Leadership, Year After Year

The 2025 GigaOm Radar for IT Incident Response Platforms evaluated 15 top vendors based on technical capabilities, innovation, product maturity and business impact. PagerDuty was one of only a few solutions to be positioned as a Leader and recognized as an Outperformer, indicating superior market trajectory and innovation pace.

About PagerDuty, Inc.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant and AI agents to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Nearly half of the Fortune 500 and approximately two-thirds of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. To learn more and try PagerDuty for free, visit www.pagerduty.com.

The PagerDuty Operations Cloud

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

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SOURCE PagerDuty

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