Global partnership uses technology to speed holistic services to cancer patients and caregivers for better outcomes

ATLANTA, October 16, 2023--(BUSINESS WIRE)--FINEOS, the leading modern enterprise core software for the life, accident and health industry, has forged a partnership with Osara Health, a digital health platform founded by oncologists, to enhance the care experience for individuals dealing with cancer. The partnership will offer integration of additional services for cancer patients and caregivers to insurance carriers using the FINEOS Platform for group, voluntary, individual and absence.

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Osara Health’s Cancer Coach initiative has demonstrated significant ability to improve overall return-to-work rates by 73%, and average time to return to work by 16.5 weeks in a recent Australian study. Osara Health plans to replicate this study in the U.S. market over the coming months. The program also has shown enhancements for patients in pain relief, fatigue reduction, emotional well-being, mental health, and overall quality of life. Triggered by physician diagnosis codes linked to cancer/critical illness coverage, participation is conducted digitally, depending on what best meets the individual’s needs. The recently introduced Cancer Caregivers program provides services for caregivers, enabling them to sustain employment and maintain productivity.

As U.S. insurers look to bend the cost curve in one of the nation’s two most expensive medical claims areas while providing much-needed patient and family support, FINEOS and Osara Health anticipate their integration will increase program utilization rates for voluntary critical illness products and supplemental insurance products such as short-term disability (STD) using the automation capabilities of FINEOS Claims. The companies’ integration into process flows will reduce the delay between diagnosis and receiving support by 3 months, helping individuals with cancer to achieve better health outcomes and avoid unnecessary financial stress by allowing them to return to work sooner. The program is offered both by insurers as a part of their product bundle and by employers directly where appropriate.



"I can tell any number of stories about people who didn’t realize they had certain supplemental insurance coverages when they needed it. Our alliance with Osara Health will make sure that doesn’t happen, providing this support for someone with a cancer diagnosis right away," said Chuck Johnston, FINEOS Chief Marketing Officer. "This fits squarely within our FINEOS purpose to help our customers care for the people they serve using superior insurance technology."

Tim Atkins, COO and co-founder of Osara Health, said that the partnership signifies the collaboration between two experts in their fields coming together to facilitate the shared goal of faster care access for members at time of claim.

"We are experts in providing virtual care and eliciting behavior change in the cancer field. This partnership and integration will ultimately deliver a better experience for individuals dealing with cancer and their caregivers," he said. "At Osara Health, we recognize that patients who actively engage in their health care tend to achieve superior outcomes. Consequently, we endeavored to develop a solution that empowers individuals to proactively participate in their care journey. With the growth of our insurer customer base, we also acknowledged the need to address the challenge of promptly enrolling eligible members in programs while simultaneously streamlining the administrative process. Many of our insurer partners have conveyed that integrations like this one will contribute to a more streamlined administrative experience for their claims teams."

The alliance with Osara Health is the second partnership with a provider of enhanced support services FINEOS has announced this year. It has a similar arrangement with Empathy to provide support to grieving life insurance beneficiaries following loved ones’ deaths.

About FINEOS Corporation FINEOS (ASX:FCL) is a leading provider of core systems for life, accident and health insurers globally with 7 of the 10 largest employee benefits insurers in the U.S. as well as a 70% market share of group insurance in Australia. With employees and offices throughout the world, FINEOS continues to work with innovative, progressive insurers in North America, EMEA, and Asia Pacific.

For more information, visit FINEOS.com.

About Osara Health Osara Health is transforming cancer care by empowering people and organizations affected by cancer to thrive. Using a combination of expertise, empathy and technology and access to digital tools, dedicated health coaching and evidence-based educational resources, Osara Health gives people impacted by cancer the opportunity to feel supported and informed. This puts them in control of their health outcomes and their holistic wellbeing.

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Contacts

Media Contacts:
Audrey Honig Geragosian 
FINEOS Media Relations Lead
+1 860-538-6638

Chloe Pickering (AUS)
Osara Health Marketing Lead
+1 737-301-8717