Highlights

  • Origin Energy confirmed a customer data incident involving access to personal information.
  • The company has notified relevant authorities and commenced customer support measures.
  • HY26 earnings reflected lower overall profit, while Energy Markets performance improved.
  • The planned Kraken separation remains an important strategic development.
  • Future performance will depend on operational execution, market conditions and customer trust.

Origin Energy Limited (ASX: ORG) is managing the impact of a customer data incident while continuing to progress its broader energy strategy.

The company confirmed in July 2026 that personal information belonging to approximately 900,000 current and former customers had been accessed. The disclosure comes at a time when Origin continues to focus on its energy operations, investment initiatives and the planned separation of its interest in Kraken, the technology platform associated with Octopus Energy.

The incident has introduced additional attention on customer information management, while the company continues operating across electricity generation, energy retail and technology-related investments.

Customer Data Incident and Company Response

Origin stated that customer information accessed in the incident may include details such as names, addresses, dates of birth, contact numbers and certain account information.

The company said it reviewed a potential security concern earlier in July 2026 and considered the threat not credible at that stage. Following additional information received later in the month, Origin notified customers and confirmed unauthorised access.

The company has informed relevant authorities, including the Office of the Australian Information Commissioner and law enforcement agencies.

Origin has also introduced customer support measures, including access to credit monitoring services and identity support resources.

The longer-term impact of the incident will depend on regulatory reviews, customer response and the company’s ongoing security measures.

HY26 Financial Performance Shows Mixed Trends

The data incident follows a first-half FY26 period where Origin recorded lower overall profit but continued improvement in parts of its operating business.

For the half year ended 31 December 2025, Origin reported underlying profit of A$593 million, compared with A$924 million in the previous corresponding period.

Statutory profit was A$557 million, compared with A$1,017 million previously.

The decline was primarily influenced by lower performance from Integrated Gas, where APLNG underlying EBITDA decreased due to softer commodity prices.

However, Energy Markets delivered improved performance, with underlying EBITDA increasing to A$860 million. The company also upgraded its full-year Energy Markets guidance range during the period.

Energy Markets Remains an Important Business Segment

Origin’s Energy Markets business remains a key part of its operations, covering electricity generation and retail energy activities.

The company has continued to focus on managing energy supply, customer relationships and operational flexibility within Australia’s changing electricity market.

The energy sector continues to experience structural changes, including the transition towards renewable generation and changing customer expectations.

Origin has been investing in areas designed to support future energy demand, while managing challenges associated with wholesale market conditions and regulatory requirements.

Kraken Separation Remains a Strategic Focus

Another important development for Origin is its investment in Kraken, the customer management technology platform linked to Octopus Energy.

The planned separation of Kraken from Octopus Energy remains targeted for mid-2026, subject to regulatory approvals.

Origin retains a 22.7% economic interest following the proposed separation structure.

The technology investment represents a different growth opportunity compared with Origin’s traditional energy operations, providing exposure to software and digital energy management capabilities.

However, the outcome remains dependent on successful completion of the separation process and future performance of the platform.

Market Environment and Future Considerations

Origin continues to operate in an energy market shaped by regulatory changes, commodity price movements and the transition towards lower-emission energy sources.

The company’s performance remains influenced by factors including LNG pricing, electricity demand, generation conditions and investment requirements.

Customer trust has become an additional consideration following the data incident. The company’s response, regulatory outcomes and ability to maintain customer relationships will be important areas of focus.

Upcoming Milestones

The company’s FY26 full-year results, expected in August 2026, will provide further insight into operating performance, cash generation and the impact of recent developments.

Market attention is also expected to remain on the Kraken separation process and any updates regarding the customer data incident.

Together, these developments will provide further information on Origin’s operational progress and strategic direction.

Conclusion

Origin Energy (ASX: ORG) is managing the effects of a customer data incident while continuing to progress its energy operations and strategic initiatives. Although HY26 earnings reflected pressure from lower Integrated Gas performance, Energy Markets continued to contribute positively. Future developments will depend on operational performance, regulatory outcomes, customer trust and progress across strategic investments.