Key Highlights

• Brazilian enterprises are unifying application modernization, data management, and AI programs on AWS to improve productivity amid economic pressures.

• The ISG Provider Lens report evaluated 36 providers across five quadrants in the AWS ecosystem for Brazil.

• Midsize companies in Brazil represent a significant share of Demand for cloud, data, and AI services as they lack internal transformation capacity.

• The adoption of AI agents for process automation and Customer Service is driving new practices such as AgentOps for tool management.

Information Services Group(NASDAQ:III), a global AI-centered technology research and advisory firm, published a new report on November 4, 2026, highlighting how enterprises in Brazil are reshaping their AWS cloud strategies to advance artificial intelligence, data management, and digital modernization efforts. The 2026 ISG Provider Lens AWS Ecosystem Partners report for Brazil points to a coordinated shift among organizations that are moving beyond basic cloud capacity toward business-focused architecture.

Shifting From Capacity to Business Architecture

According to the report, enterprise cloud strategies in Brazil are becoming less focused on raw computing capacity and more on underlying business architecture. Companies are organizing data, controls, and operational accountability to ensure that AI can perform reliably within core processes. Rapid advances in AI are increasing the need for local computing and connectivity infrastructure, while regulatory frameworks around AI, cybersecurity, and digital sovereignty are shaping how companies plan their technology investments.

Brazilian companies are now adopting AI agents for process automation, customer service, and software development tasks. This expansion is driving the emergence of practices such as AgentOps, which focuses on establishing clear responsibilities for managing these AI tools. Organizations are placing greater emphasis on data reliability and governance, as well as achieving better observability of models, agents, and sensitive information. Identity controls, data protection, and continuity measures are also being enhanced to meet expectations around responsible AI deployment.

Application Modernization and Cost Optimization

Enterprises in Brazil are becoming more selective in their application modernization approaches, deciding which systems to rebuild, which to modify partially, and which to leave unchanged. Many companies are implementing AIOps — automation and AI for IT operations — to move toward more autonomous operating models. The use of FinOps for AI is also expanding, enabling companies to assess spending and returns with greater consistency.

The report notes that midsize companies account for a notable share of demand for cloud, data, and AI services in the Brazilian market. These organizations are modernizing applications and scaling automation but often lack the internal teams needed for full-scale transformation programs. As a result, they are seeking delivery models that combine guidance, implementation, and ongoing operations at a pace and budget appropriate for their size.

Provider Landscape and Evaluation

The ISG report evaluated 36 providers across five quadrants: AWS Professional Services, Managed Services, AWS Data Lifecycle Management Services, AI-Powered Business Transformation with AWS, and AWS Brazil Public Sector Technology Services. AI/R Compass UOL and dataRain were named as Leaders in all five quadrants. Accenture, BRLink, Capgemini, Darede, and Dedalus earned Leader designations in four quadrants each, while BRQ, CI&T, and Claro Empresas achieved Leader status in three quadrants each.

Several additional firms, including A3Data, GFT, Logicalis, and TIVIT, were recognized as Leaders in two quadrants. Nuage IT was identified as a Rising Star in two quadrants, indicating what ISG describes as a promising portfolio and high future potential. In the area of customer experience, MHP was named the global ISG CX Star Performer for 2026 among AWS ecosystem providers, earning the highest customer satisfaction scores in ISG's Voice of the Customer survey.

The Bigger Picture

The report reflects a broader trend in Brazil's enterprise technology landscape, where economic pressures are pushing companies to be more deliberate about how they invest in cloud and AI capabilities. The emphasis on data governance, security, and operationally practical AI deployment suggests that Brazilian enterprises are moving past early adoption phases and focusing on making AI work reliably at scale within regulated and resource-constrained environments.