Key Highlights

  • Momentum Energy has contracted Gentrack for more than 200,000 residential and business meter points in Australia
  • Momentum will use the g2 billing solution following a competitive evaluation
  • Gentrack's chief executive Gary Miles cited a 100% transformation success record
  • More than 60 energy and water companies use Gentrack technology, built over 35 years of work with utilities

Gentrack Group Limited (ASX:GTK) has been contracted by Momentum Energy to support more than 200,000 meter points in Australia, covering residential and business customers. Momentum will use Gentrack's g2 billing solution after a competitive evaluation. Gentrack said Momentum chose it for its track record of delivery in Australia's energy sector, its regulatory compliance model and its integration with Salesforce. The contract was disclosed on 20 October 2026, together with comments from the chief executives of both companies about the transformation Momentum is starting and the platform it plans to build.

The Momentum Energy Contract

The agreement covers more than 200,000 meter points, spanning residential and business customers of Momentum Energy across Australia. Gentrack said the selection followed a competitive evaluation, and it named three factors behind the decision: its Australian energy market delivery record, a regulatory compliance model and integration with Salesforce. Momentum will use the g2 billing solution to streamline its technology landscape and lower its cost to serve. It also intends the platform to provide a scalable foundation for innovation, digital customer experiences and efficiencies driven by artificial intelligence.

Comments From Both Chief Executives

Danny Moore, Interim CEO of Momentum Energy, described the project as an investment in the future of the business. He said Momentum selected Gentrack because of its grasp of the energy market, an implementation approach with a record of delivery, a focus on artificial intelligence and its close integration with Salesforce. Moore added that Momentum is looking forward to beginning the programme and building a platform intended to support innovation, growth and customer service for many years.

Gary Miles, Chief Executive Officer of Gentrack, said Momentum has a clear vision for sustainability, cost efficiency and operational simplicity while it enables future growth, and that its ambitions and values align closely with Gentrack's own. He pointed to a 100% transformation success record when saying Gentrack looks forward to delivering a further transformation with the Momentum team.

Gentrack in Australia

Gentrack's corporate timeline places its first Australian customer, ActewAGL, in 1994, followed by Red Energy in 2005, Horizon Power in 2010 and EnergyAustralia in 2023. The company listed on NZX and ASX in 2014, and a company article from June 2024 named Australia, New Zealand and the United Kingdom as core markets, with customers in seven countries and 16 regulatory markets.

The same timeline records several 5-Minute Settlement compliance projects completed in Australia in 2022, entry to the UK market in 2014, the acquisition of Junifer Systems in 2018 and an investment in Amber Electric in 2024. Gentrack said Momentum joins a group of Australian and New Zealand utilities that rely on its platforms for customer and billing systems it classes as mission critical, and that it continues to help utilities reduce complexity, speed up innovation and provide the digital experiences energy customers expect today.

The g2 Platform and the Company

Gentrack, headquartered in Auckland, New Zealand, has worked with energy and water utilities for more than 35 years, and more than 60 companies use its technology. Its website describes g2 as a pairing of Salesforce customer relationship management software with Gentrack's meter-to-cash platform, on a composable architecture running on Amazon Web Services. The g2 portfolio covers customer engagement, billing and finance, distributed energy resource management, business and data applications, an integration layer and a cloud management platform.

Gentrack states that it is building artificial intelligence into utility operations. It describes its approach as pairing intelligent automation and AI with decades of industry expertise, so utilities can work faster, operate more efficiently and improve customer experiences, and it names Salesforce and AWS as partners. The website cites more than 700 experts, and its head office is at 17 Hargreaves Street, St Marys Bay, Auckland. Its ASX filings carry ARBN 169 195 751.

Summing Up

Momentum Energy has contracted Gentrack Group to support over 200,000 meter points covering residential and business customers in Australia, using the g2 billing solution. The selection followed a competitive evaluation, with Gentrack's Australian delivery record, regulatory compliance model and Salesforce integration cited as the reasons. Momentum's Interim CEO Danny Moore and Gentrack CEO Gary Miles both commented on the programme, and Miles referred to a 100% transformation success record at Gentrack.