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A glossary is a dictionary of terms specific to a certain subject. A biology textbook might have a glossary in the back, so you can quickly look up all those technical words.

Total Quality Management (TQM)

Updated on 2023-08-29T11:57:53.911258Z

It is a management approach under which all the employees of a company work together to improve the processes, products, services, and the overall culture in which they operate, targeted towards improving the customer experience. The focus of TQM is to improve an organisation’s output by continuously improving its internal practices.

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